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At Elite Partners your privacy is important to us and as such we ensure that we handle your information in accordance with the National Privacy Principles as set out in the 2000 Privacy Act.
Collecting Personal Information
Personal information is any information or an opinion about you. It may range from the everyday (e.g. address and phone number) to the very sensitive (e.g. medical history or condition). At Elite Partners we collect information relating to your telephone numbers, and home address. Depending on the nature of the transaction we may need to also obtain budgetary information to match buyer to property and financial account and tax file details to help finalise a property transaction. We generally do not collect information (such as medical, ethic origin, religious beliefs, or sexual preferences) and would not do so without your consent.
Who will be collecting your personal information
Elite Partners will collect your personal information for its own use in connection with property assignments. We will not sell or pass on your details to a third party.
How your information will be collected
Personal information will be collected from you directly when you express interest in renting, leasing, selling or purchasing a property. This information will be collected in two ways:
- Through registering your contact details on line via the Elite Partners Web site;
- Or when you directly contact one of our representatives via phone, fax or in person.
Storage
We store personal information in a combination of secure computer storage facilities and paper based files and other records. We have taken steps to protect the personal information we hold from misuse, loss and unauthorised access and disclosure.
How Your Personal Information will be used.
Your personal information may be used in connection with property assignments and may include:
- an actual sale, auction or purchase of a property;
- a negotiation of a lease & or rental agreement.
Your personal information may be disclosed to:
- vendors, auctioneers;
- property developers;
- an overseas entity - when doing so, we will use reasonable commercial endeavours to ensure that your personal information is not misused;
- a professional association or registration body that has a proper interest in the disclosure of your personal information;
- any person with a lawful entitlement to obtain the information.
Keeping Up-to-date Records
We will take reasonable steps to make sure that the personal information we collect, use and disclose is correct. If your personal details change, such as contact numbers and address, we would appreciate if you could please advise us so we can update records and continue to be of service to you.
Refund Policy
A refund may be available if you make an error in your payment. Any refunds will be made by credit to the card used for the original purchase or payment. If you make an error please call 9713 2900 as soon as possible.
Gaining access to Personal Information
Following a written request we will in accordance with the provision of the Privacy Act provide you with a copy of the relevant personal information, which we hold about you.
How to contact us
If you wish to contact us about your personal information you should contact:
Tony Lorenzo Managing Director
Phone: +61 2 9713 2900
Fax: +61 2 9713 760
during normal office hours Monday - Friday 8.30am - 5.30pm
